1. How does it work?
After our initial onboarding call to learn about your business, we will recommend a package that best fits your needs. Website build takes around 3 weeks, & requires a one-time fee. For ongoing SEO and social media management services, billing will commence at the start of each month. Any other add ons will be billed before starting work.
2. What about future payment for hosting & domain renewal?
After we complete the initial setup phase, we will provide you with the account login details. This will enable you to handle the payments to the domain and hosting provider directly.
3. Do you do media buy & paid ads?
Yes, we do. We purchase Google ads, Facebook/Instagram ads, and sponsored posts on other platforms on behalf of our clients. However, before proceeding, we will consult with our clients regarding their advertising budget and secure approval for the expenditure.
4. Is it easy if I want to update my own website?
Yes, we will produce a video screen recording to teach your staff how to update your site effectively.
5. Which domain and hosting do you use?
We utilize Singapore-based hosting providers equipped with SSDs to ensure fast loading speeds.
6. Which content management system do you use?
WordPress. It is a popular content management system (CMS) used for creating and managing websites. It’s known for its versatility, plentiful plugins and ease of use, making it a favorite choice for small businesses, and even larger enterprises.
7. What is included in the Videography / Photography session?
It includes a 4hr Videographer or Photographer (choose either one) with an assistant. If specific talent, makeup artists, wardrobe, or special locations are needed, these will be billed separately. The edited video (or photos) will be delivered 7 days after the shoot.
8. Will I be able to log on and see my data?
Yes, we will supply you with the required logins for Google Analytics, Social Media accounts, Website & Email Marketing Tools.
9. How fast will the SEO work for my Google ranking?
The time it takes for SEO to show results on a fresh website can vary significantly based on various factors, but typically, it can take anywhere from 4-6 months to see results. SEO results depend heavily on the competitiveness of the keywords and the industry. Highly competitive sectors and keywords require more time and effort (~9 months) to rank well compared to less saturated niches.
SEO should be viewed as a long-term, ongoing strategy. Immediate results are rare, and patience is essential to achieve sustainable growth in search rankings. Regular analysis and adjustments based on analytics will be necessary to optimize the efforts.
Setting realistic expectations and being prepared for the long haul are crucial in SEO. Early efforts will lay the foundation for future success, even if significant ranking improvements take time to materialize.
10. I already have an existing website. Can you take over it?
It depends on a case by case basis. We will analyse the site, and determine whether its wiser to start a new one afresh. (depending if the existing design is effective or an overhaul in branding is needed) It is always good to start your business on the right foot, ie, having a great branding and a website done correctly. Its sets the foundation for future growth, and attracting the right customers.
11. Which industry and niche do you specialise in?
We do Sports & Fitness, Wellness, Education, Medical, Food & Beverages.
12. How often do we meet to discuss if we sign a retainer plan?
We’ll convene a kickoff meeting in the first week of each month to map out the monthly planned content. Additionally, if we’re running paid ads, updates on ad performance will be provided every Friday.
13. Will I get any discounts if i sign up a yearly plan?
Yes, we offer you a 10% off (for 12mths plan, 5% for 6mths plan) if you decide to engage us for the yearly plan. Payment must be made in advance to take advantage of the discount.
14. Why choose you?
Our parent team has been in this media + creative agency industry for 20+ years working with big companies such as multi-national corporations.
We’ve decided to create SuperSocial as a separate department so we can work with smaller businesses to help them increase their customers with similar strategies, but on a smaller scale.
We are an SEO agency proficient in optimizing your website, and we excel in design and branding as well. Many SEO companies specialize only in optimization, leading to weaknesses in design. This often requires clients to hire two separate companies to manage their site, resulting in workflow inefficiencies. As a combined media and creative agency, our agility allows us to dynamically adjust and conduct split testing for creative campaigns, leveraging data analytics for effectiveness.